Refund & Cancellation Policy

Tuition fees and enrollment fees

Tuition fees are charged in advance for each monthly cycle of classes. New students additionally pay a one-time enrollment fee at the start. Once a payment has been made — either tuition or enrollment — it is non-refundable.

If a student is unable to attend every session within a cycle — for example, during a vacation or an academic exam season — the remaining sessions of that paid cycle may be carried forward and taken in the following cycle, provided the student informs us in advance. Sessions are not refunded as cash, and unused balances do not extend indefinitely.

Stopping or pausing classes

Students may stop classes at the end of any monthly cycle by informing us before the next cycle begins. Fees already paid for the current cycle are not refunded, even if some sessions in that cycle have not been used.

Missed classes within a cycle

If a student is unable to attend a scheduled session, please notify your teacher at least one day in advance. The class can then be carried forward to another day within the same monthly cycle, subject to teacher availability and a free slot.

Sessions not notified in advance are treated as taken and cannot be rescheduled or refunded.

Vacations and travel mid-cycle

If you are travelling mid-cycle, you may complete the remaining sessions of that cycle when you return, provided you let your teacher know in advance. Pending sessions from a paid cycle remain available to be taken on your return; they are not refunded as cash and do not extend beyond reasonable accommodation in the next active cycle.

Cancellation requests after payment

Cancellation requests for a paid cycle are not eligible for refund. Once a cycle has been paid for, the slot, teacher availability and class materials are committed for that period. If you choose not to continue beyond the cycle you have paid for, simply notify us before the next cycle.

Workshops, recitals and other events

Workshops and masterclasses, where charged, follow the cancellation policy of the specific event as announced at the time of registration. Annual student recital participation is free for enrolled students.

Refund timeline if a refund is approved

In the rare circumstance that a refund is issued at the school's discretion — for example, where the school is unable to deliver a paid cycle for reasons attributable to the school — the refund will be processed to the original payment method within 7–10 working days of approval. Time taken by your bank, card issuer or wallet to credit the refund to your account is in addition to this and is governed by their own timelines.

Related policies

This policy should be read alongside our Terms of Service and Privacy Policy. Pricing details are on our Fees page.